Privacy Policy

Effective Date: October 31, 2025

New Beginnings Counseling Services LLC

Springfield, Missouri

https://newbeginningscounselingservicesllc.com

Overview

New Beginnings Counseling Services LLC is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use this website or receive counseling services.

HIPAA Compliance

Because we provide licensed mental health counseling, some information you share is considered Protected Health Information (PHI). We protect all PHI according to HIPAA regulations.

Information We Collect

We may collect:

Personal Information

• Name, phone number, email
• Insurance details if you provide them

Health Information (PHI)

• Mental health concerns shared during counseling
• Scheduling, billing, and progress documentation

Website Information

• IP addresses
• Browser/device type
• Pages viewed

We do not sell your information.

How Information Is Collected

Information may be collected through:

• Contact forms on the website
• Intake and scheduling forms
• Email or phone communication
• Encrypted telehealth platforms
• Basic website analytics tools

How We Use Information

We use information to:

• Provide counseling services
• Schedule appointments
• Communicate with you
• Maintain secure medical records
• Comply with state and federal laws

How We Protect Information

Your information is safeguarded using:

• HIPAA-compliant software
• Secure storage and encrypted communication
• Restricted access to clinical records

Only authorized personnel may view PHI.

When Information May Be Shared

We only share information with your consent except when required by law:

• To protect you or others from harm
• In cases of suspected abuse (mandated reporting)
• Legal or court-related obligations
• Secure billing or insurance operations

Cookies and Tracking

This website may use cookies to provide a better user experience. You may disable cookies in your browser settings.

Third-Party Services

We may use trusted services such as:

• Telehealth platforms (secure and encrypted)
• Online scheduling and email communication
• HIPAA-compliant billing software

These providers must maintain strong security standards.

Links to Other Websites

We may include external links. We are not responsible for the privacy practices of those websites.

Your Privacy Rights

You may request:

• A copy of your clinical records
• A correction to information in your records
• Confidential communication method changes

Requests can be submitted to our contact information below.

Children’s Privacy

We provide therapy to minors only with parent or legal guardian consent.

We do not knowingly collect personal information from children without permission.

Policy Updates

This Privacy Policy may be updated as needed. Any changes will be posted with a new effective date.

Contact

For questions about this policy or your privacy rights:

New Beginnings Counseling Services LLC

Attn: Privacy Officer – David Robb, LPC

2135 E. Independence St, Suite #1032

Springfield, MO 65804

📞 (573) 557-9795

📧 davidrobb.counselingservices@gmail.com